PRACTICE NEWS... ...
EXTENDED HOURS... ...
As from July, the practice will now be offering early morning appointments with a GP or nurse from 7:30am on Wednesdays. ...
CHANGES TO THE PRESCRIPTION PHONE LINE ...
In response to patient feedback about telephone access and to improve the service we provide, our dedicated prescription line is now available 24 hours per day. Please leave details of your repeat prescription request on the answering service. Prescriptions ordered before 2pm will be available for collection after 2pm, 2 working days later. ...
PATIENT PARTNER PHONE SYSTEM ...
(24hrs a day pre-booking of appointments) ...
What is Patient Partner? ...
Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA's (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8:30am every morning. ...
How will it work? ...
When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences. ...
When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked. ...

In January we will be now closing on a Thursday afternoon from 12:30pm - 2:00pm for staff training.

We are currently in the process of setting up a patient participant group.

The group will bring together practice staff and patients, to give the opportunity, where possible, to share decision-making in the running of the practice. Patients will also be given the opportunity to make positive suggestions to improve our services.

If you would like to take part we would love to hear from you!

Please send us an email to wphc@nhs.net if this would be of interest to you. We aim to establish the group by early next year and would love to gage a rough estimate of interested participants.

(Site updated 28/11/2019)

Quick Links

In January we will be now closing on a Thursday afternoon from 12:30pm - 2:00pm for staff training.

We are currently in the process of setting up a patient participant group.

The group will bring together practice staff and patients, to give the opportunity, where possible, to share decision-making in the running of the practice. Patients will also be given the opportunity to make positive suggestions to improve our services.

If you would like to take part we would love to hear from you!

Please send us an email to wphc@nhs.net if this would be of interest to you. We aim to establish the group by early next year and would love to gage a rough estimate of interested participants.

Further Information

Your Health

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Noticeboard

In January we will be now closing on a Thursday afternoon from 12:30pm - 2:00pm for staff training.

We are currently in the process of setting up a patient participant group.

The group will bring together practice staff and patients, to give the opportunity, where possible, to share decision-making in the running of the practice. Patients will also be given the opportunity to make positive suggestions to improve our services.

If you would like to take part we would love to hear from you!

Please send us an email to wphc@nhs.net if this would be of interest to you. We aim to establish the group by early next year and would love to gage a rough estimate of interested participants.

Further Information

Your Health