PATIENT PARTNER PHONE SYSTEM
(24hrs a day pre-booking of appointments)
From APRIL 2017, Woodlands Park Health Centre will be providing the Patient Partner automated phone system for use by our patients.
What is Patient Partner?
Patient Partner connects to our existing telephone system and clinical database and allows patients to book, cancel and check appointments using their telephone keypad. The system is available up to 24 hours a day and is designed to improve patient access, reduce DNA's (Did Not Attend’s) and relieve some of the pressure on our phone system at busy times such as 8:30am every morning.
How will it work?
When a patient calls the surgery number and they will hear a new option. If you choose to use Patient Partner you will be asked to enter your date of birth and telephone number using the telephone keypad. Your phone details must be up to date as this will be used to identify you on our clinical system and it will reject your log in if there are any differences.
When your information has been checked and accepted by the system you will then be offered options to book, cancel or check outstanding appointments. If you choose to book a new appointment the system finds a suitable appointment and offers it to you. The patient then presses a button on the keypad to confirm that this is suitable and we confirm that the appointment has been booked.
Online access to appointments
Additionally SystmOne Online Services helps by letting you manage your appointments and repeat medications over the internet at any time. Booking your next appointment over the internet is easy and you can do it anytime without waiting for surgery phone lines to open.
View and book available appointments up to 2 weeks in advance
Cancel any appointment
View all existing repeat prescriptions
Request any repeat medication(s) from your list
Update your personal details
View coded information from your medical record
To set up online access, please ask at Reception for the consent forms and bring with you some ID to confirm your identity
Weekend & evening appointments now available at The Oxford Centre
Contact our reception team for details
**We will be closed for staff training from 12 noon on 17 May 2018**